Hi, I'm Marc
Technical Support • Web Development • Workflow Automation Specialist
I build reliable digital systems, from client websites to end-to-end workflow automations, and keep them running smoothly.
Turning messy processes into reliable systems
Technical support, website, and workflow automation professional experienced in building reliable digital systems, maintaining web infrastructure, and improving business processes. Skilled in designing, building, troubleshooting, and maintaining workflow automations using n8n, Monday.com, Slack, Zapier, webhooks, and third-party APIs.
Automation
Designing and maintaining workflows that remove manual work.
Support & CRM
Keeping customer operations fast, accurate, and well documented.
Web & Marketing
Building and growing web presence end to end.
Technical Tools
Hands-on tools for building, designing, and shipping.
Tools & platforms I work with
Tools I use to get the job done
A snapshot of the platforms and technologies I work with most, from automation builders to CRM and web platforms.
Workflow Automation
Web Platforms
Support & CRM
Development & AI
Where I've made an impact
A track record of technical support, website management, and automation work across freelance and enterprise environments.
Freelance Technical Support, Web and Automation Specialist
Recent- Built and maintained client websites using WordPress, Shopify, Squarespace, Wix, GoDaddy Website Builder, and Kajabi.
- Created automations with n8n, Zapier, Monday.com, Slack workflows, webhooks, and APIs to reduce manual work and improve handoffs.
- Supported customer service and CRM workflows in Intercom, Zendesk, and Salesforce, including ticket handling and record updates.
- Managed domains, DNS, SSL, hosting, deployments, website troubleshooting, and ongoing technical support.
- Improved SEO and digital marketing through Semrush, Google Search Console, Google Analytics, Mailchimp, keyword research, and content publishing.
- Supported Amazon, Etsy, and Shopify operations through product listings, keyword optimization, and storefront maintenance.
- Developed lightweight internal tools and AI-assisted administrative solutions using HTML, CSS, JavaScript, Claude Code, and Codex.
Subject Matter Expert
- Coached team members and provided expertise in domains, hosting, email marketing, Microsoft 365, and website solutions.
- Guided technical troubleshooting, customer escalations, quality improvement, and service performance efforts.
- Translated customer needs into reliable website and hosting solutions while communicating technical information clearly.
Technical Support and Website Specialist
- Resolved issues involving domains, DNS, hosting, SSL, Microsoft 365, email marketing, and website configuration.
- Assisted customers with website updates and technical settings through accurate, timely, and professional communication.
- Diagnosed service interruptions and configuration problems and explained suitable website, hosting, and marketing options.
Selected work
A couple of live builds. Click a project to preview it on desktop, tablet, and mobile.
Kovenio
A social video conferencing platform for hosting live rooms, with real-time video, presence, and community conversations built for the browser.
Tech stack
Blog Builder
An AI-assisted tool that generates SEO-ready blog drafts by learning a site's existing content patterns and tone.
Tech stack
Credentials & training
Verified course completions from hands-on training with Udemy.
VerifiedThe WordPress & SEO Masterclass with Generative AI 2024
Udemy · Instructor Robin & Jesper
VerifiedBuild Responsive Real-World Websites with HTML and CSS
Udemy · Instructor Jonas Schmedtmann
Let's build something reliable together
Whether you need a website built, a support workflow untangled, or a manual process automated, I'd love to hear about it.